We offer many payment methods suitable for both individuals and professionals (credit card, transfer, Amex, PayPal, Apple Pay, etc).
Whatever your choice, we pay special attention to the security of all transactions.
Payment by bank card in 3 installments with no additional fees is offered on orders of a value between €200 and €4,000 and on deliveries to mainland France, Corsica, the French overseas administrative departments and territories, Monaco and Belgium.
The tiles are delivered by specialized carrier at the bottom of the building, in front of the gate of your house, please be aware that it is a heavy material.
You will be contacted by phone to agree on the date and time slot for delivery.
Etoffe.com delivers tiles to the following countries: France, Monaco, Belgium, Italy, Germany, Spain, Austria and Swiss. To be delivered to another country, please contact our customer service.
You have 60 days to change your mind and send us a return request from your account. You will only be liable for the return shipping fees. Custom-made products are excluded from this right.
The return request is done from your account in the "Orders and returns" section: simply click on the "Make a return" button and follow the instructions.
In many countries, by paying with PayPal, you can easily get reimbursed for the return shipping costs. You just need to activate the PayPal Return Shipping on Us service into your PayPal account before ordering. Click here to learn more and activate the service.
At your request, we organise the return and sent our UPS carrier to collect the package the half-day of your choice. In mainland France, Corsica and Belgium, the return is free of charge. In other countries, you are liable for the return shipping fees.
At your request, we organise the return and sent our carrier to collect the package the half-day of your choice. You are liable for the return shipping fees.
If you have any question or if you need assitance to place an order, our Customer Service stays at your disposal from Monday to Friday 10am to 6pm, UTC+1.
Call us at +33 9 72 30 30 39 or send us your message using the contact form.