At Etoffe.com, your satisfaction is our priority!
During Covid-19 crisis, you have 60 days from the receipt of your package to change your mind if your purchase is not entirely suitable.
How to proceed?
Send us a return request from your account in the Orders and returns section: click on Make a return and follow the instructions.
As soon as your request is validated, you will receive an e-mail with the postal address and the terms of return. You then have 10 days to ship the package.
After checking the perfect condition of the returned products, your order will be refunded to you within 48 hours. Only the return shipping costs remain your responsibility.
Return your products for free * by paying with PayPal
PayPal will reimburse you for the return shipping costs. To benefit from this offer, you just need to activate the PayPal Return Shipping on Us service into your PayPal account before purchasing on our site. The process is quick and easy.
Terms and conditions
You can find details regarding the conditions for the exercise of your right of return in our General Conditions of Sale.