Worldwide delivery by express carrier

We provide worldwide delivery with a few exceptions. All our products are shipped under our responsibility, by express carrier (UPS, DHL, Fedex, etc), directly from our warehouse or from the warehouse of our partners. Shipping times and costs depend on your country of delivery and the weight of the products. For this reason, we advise you to choose the country directly in your browser settings.

On computer at the top of the site on the right:

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On mobile phones from the menu at the top left:

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French overseas administrative departments and territories

You can benefit from tax-free shopping as soon as you specify your delivery address all of our prices are displayed exclusive of VAT.

We cover a significant proportion of the transport costs for you. To find out the exact amount, add your products to the shopping cart and use our shipping fee simulator.

European Union

Professional customers can benefit from intra-community tax exemption. All our prices are displayed free of tax as soon as a valid VAT ID is entered in the postal address in the customer account.

Countries outside of the European Union

Some brands may not be available in certain countries. In this case, the information is indicated in your shopping cart and the order is automatically blocked. We also block all orders to countries under war or embargo.

Apart from these exceptions, we deliver our products safely to all countries in the world.

We cover a significant proportion of the transport costs for you. To find out the exact amount, add your products to the shopping cart and use our shipping fee simulator.

On request, orders for a value greater than €500 incl. tax can be shipped duty free (exemption from VAT).

Duties, fees and import taxes

For the French overseas administrative departments and territories and for countries outside of the European Union, the payment of duties, fees or local import taxes may be demanded by the tax or customs authorities. In any case the purchaser is liable for their payment.

 

Delivery and shipping costs for tiles

Tiles are heavy and fragile products, they require a specific handling service. For this reason, our delivery charges include the preparation of your order, the handling charges as well as the deposit by the carrier. You can estimate the shipping fees in the cart by selecting your country of delivery. The tiles are guaranteed during transport: in case of breakage, they are replaced free of charge or refunded.

You will be contacted by phone to agree on the date and time slot for delivery. The tiles are delivered on pallets at your contractor, to the front door of your apartment building or to the front gate of your house.

Etoffe.com delivers tiles to the following countries: France, Monaco, Belgium, Luxembourg, Switzerland, Germany, Austria, Spain, Italy, Netherlands, Slovenia and Portugal. To be delivered to another country, please contact our customer service.

 

Delivery and shipping costs for samples

Fabrics, wallpapers and wall coverings

Samples of fabrics, wallpapers and wall coverings are delivered separately from the other products in the catalogue and by post for a flat rate of €2.80 incl. tax. They are dispatched the day after your order, except on weekends and bank holidays.

You can choose the non-refundable express shipping option. Your samples will be shipped in priority and delivered within 24 to 48 hours in Europe (slightly longer outside Europe) by our DHL Express carrier. A tracking number is automatically sent to you.

Tiles

Tile samples are also delivered separately from the other products in the catalogue. They are shipped the day after your order, except for weekends and bank holidays, and delivered by our DHL Express carrier. A tracking number is automatically sent to you. Shipping costs depend on the weight of the tiles and the country of delivery, you can get a shipping estimate in the shopping cart by selecting your country of delivery.