Worldwide delivery by express carrier
We provide worldwide delivery with a few exceptions. All our products are shipped under our responsibility, by express carrier (UPS, DHL, Fedex, etc), directly from our warehouse or from the warehouse of our partners. Shipping times and costs depend on your country of delivery and the weight of the products. For this reason, we advise you to choose the country directly in your browser settings.
On computer at the top of the site on the right:
On mobile phones from the menu at the top left:
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Exceptions
Some brands or product types may not be available in certain countries. In this case, the information is indicated in your shopping cart and the order is automatically blocked. We also block all orders to countries under war or embargo.
Apart from these exceptions, we deliver our products safely to all countries in the world.
Samples delivery
Fabrics, wallpapers and wall coverings
Samples of fabrics, wallpapers and wall coverings are delivered separately from the other products in the catalogue and by post. They are dispatched the day after your order, except on weekends and bank holidays.
You can choose the non-refundable express shipping option. Your samples will be shipped in priority and delivered within 24 to 48 hours in Europe (slightly longer outside Europe) by our DHL Express carrier. A tracking number is automatically sent to you.
Tiles
Tile samples are also delivered separately from the other products in the catalogue. They are shipped the day after your order, except for weekends and bank holidays, and delivered by our DHL Express carrier. A tracking number is automatically sent to you. Shipping costs depend on the weight of the tiles and the country of delivery, you can get a shipping estimate in the shopping cart by selecting your country of delivery.
Tiles delivery
Tiles are heavy and fragile products, they require a specific handling service. They are guaranteed during transport: in case of breakage, they are replaced free of charge or refunded.
You will be contacted by phone to agree on the date and time slot for delivery. The tiles are delivered on pallets at your contractor, to the front door of your apartment building or to the front gate of your house.
Etoffe.com delivers tiles to the following countries: France, Monaco, Belgium, Luxembourg, Switzerland, Germany, Austria, Spain, Italy, Netherlands, Slovenia, Sweden and Portugal. To be delivered to another country, please contact our customer service.
United States
