Maple Tree Celadon Throw Designers Guild

We offer many payment methods suitable for both individuals and professionals (credit card, transfer, Amex, PayPal, Apple Pay, etc).

Whatever your choice, we pay special attention to the security of all transactions.

Payment by bank card in 3 installments with no additional fees is offered on orders of a value between €200 and €2,500 and on deliveries to mainland France, Corsica, the French overseas administrative departments and territories, Andorra, Monaco, Belgium and Luxembourg.

All products except tiles

Mainland France and Belgium

Free shipping from €150 . For any lower amount, a flat rate of €8 is applied, regardless of the number of shipped products.

European Union

Free shipping from €300. For any lower amount, a cost simulator is available in the cart.

French Overseas and other countries

The payment of duties, fees or local import taxes are not included in the product prices. You might be charged at the time of delivery.

All our products are shipped under our responsibility, directly from our warehouse or from the deposit of our editors. Delivery is provided by express carrier (UPS, DHL, Fedex, etc.).

For wallpapers, the samples are sent by letter within 2 to 15 working days.

For tiles

Shipping fees are charged to the customer.

The tiles are delivered on pallets at your contractor, to the front door of your apartment building or to the front gate of your house.

You will be contacted by phone to agree on the date and time slot for delivery.

Etoffe.com delivers tiles to the following countries: France, Monaco, Belgium, Italy, Germany and Spain. To be delivered to another country, please contact our customer service.

You have 60 days to change your mind. You will only be liable for the return shipping fees. Custom-made products are excluded from this right.

For rugs

At your request, we organise the return and sent our UPS carrier to collect the package the half-day of your choice. In mainland France, Corsica, Belgium and Germany, the return is free of charge. In other countries, you are liable for the return shipping fees.

For tiles

At your request, we organise the return and sent our carrier to collect the package the half-day of your choice. You are liable for the return shipping fees.

If you have any question or if you need assitance to place an order, our Customer Service stays at your disposal from Monday to Friday 10am to 6pm, UTC+1.

Call us at +33 9 72 30 30 39 or send us your message using the contact form.